Revised Shipping Policy for doedom
(Updated on September 3, 2025)

1. Order Processing & Handling Time

• Orders placed before 5:00 PM (GMT-05:00) EST (New York) are processed the same business day.
• Orders after cut-off time are processed the next business day.
• Processing time: 3-5 business days (Monday to Friday). Note: During peak shopping seasons and holidays, processing and shipping may be delayed. We will do our best to process and ship your order as quickly as possible!
• No processing on weekends or public holidays.

2. Shipping Options & Transit Time

Shipping Origin: China

Shipping destination: USA, UK, Australia, Canada only

Transit Times:

• Standard delivery: 7–12 business days (Monday–Friday).
• VIP fast shipping: 5–10 business days (arrives ~5 days faster than Standard).
• Total Delivery Time: 8–17 business days (varies by location and shipping method).

3. Shipping Costs

We now offer three shipping options:

NOTE: Shipping speeds for Standard and VIP Express shipping are different. VIP Express shipping is significantly faster.

4. Tracking Your Order

• Tracking numbers are emailed after shipment.
• Track via the carrier’s website.
• No tracking email? Contact us after handling time (1–2 days).

5. Delayed or Lost Shipments

• Check tracking first for updates.
• Delays may occur due to weather, customs, or carrier issues.
• Lost packages? Contact support immediately.

6. Incorrect Shipping Address

• You must provide a correct address.
• Contact us immediately if errors are found pre-shipment.
• We’re not responsible for orders shipped to incorrect customer-provided addresses.

7. Returns & Exchanges

Please review our full terms and procedures, including return shipping costs and eligible item conditions, on our dedicated Return & Refund Policy page.

8. Contact Information

• 📧 Get In Touch

  Contact Method
  Customer Service Email	support@doedom.com
  Phone Number	+86-137-4947-4762
  Business Hours	Monday - Friday, 9:00 AM - 5:00 PM EST (Eastern Standard Time)

  🏢 Company Details

  Detail
  Company Name	Guangzhou Lixingyan Technology Co., Ltd.
  Office Address	Shop 102, No. 42, Shiqiao Middle Street, Tonghe, Baiyun District, Guangzhou
  Unified Social Credit Code	91440111MAEJ9M0B9Y

• Note: This address is not the return warehouse mailing address. It is office only.