Return & Refund Policy

At doedom, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a convenient return and exchange policy to ensure a smooth shopping experience.

1. Returns

  • We accept  returns of both defective  and  non-defective  products.
  • Returns must  be initiated within 30 days  of receiving the order .
  • The item must be returned  in brand new condition , unused, and in its original packaging.
  • Customers are responsible for  the cost of mailing the product back to us .
  • We do not charge any  return handling fees  .

2. Stock Exchange

  • If you receive a defective or incorrect item, you can apply for replacement within 30 days of receiving your order .
  • Exchanges are subject to availability.
  • If the requested replacement item is out of stock, we will provide a full refund.

3. Refund

  • After receiving your returned goods and completing inspection, we will process your refund within 5 business days. Please note that it may take an additional 3-7 business days for your bank or payment provider to post the funds to your original payment method.
  • The refund will be returned to  original payment method used when purchasing .
  • You will receive a confirmation email after the refund is processed.
  • Shipping costs  are non-refundable  unless the return is due to product defect or incorrect shipment.。.

4. Return shipping costs

  • If the return is due to the customer's own fault, the customer should bear the shipping costs.
  • If the received goods are damaged or incorrect due to our fault, the customer will not be responsible for the shipping costs.

5. How to initiate a return or exchange?

To request a return or exchange, please follow these steps:

  1. Please contact our support team via email or phone and provide your  order number  and the reason for return/exchange.
  2. We will provide a return address and instructions.
  3. Please pack the goods properly and return them to us.
  4. Once we receive your application, we will process it in accordance with our return policy.

6. Contact Information

If you have any questions or need assistance, please contact us:

  • 📧 Get In Touch

    Contact Method
    Customer Service Email support@doedom.com
    Phone Number +86-137-4947-4762
    Business Hours Monday - Friday, 9:00 AM - 5:00 PM EST (Eastern Standard Time)

    🏢 Company Details

    Detail
    Company Name Guangzhou Lixingyan Technology Co., Ltd.
    Office Address Shop 102, No. 42, Shiqiao Middle Street, Tonghe, Baiyun District, Guangzhou
    Unified Social Credit Code 91440111MAEJ9M0B9Y

  • Note: This address is not the return warehouse mailing address. It is office only.

Thank you for your patronage. We are committed to providing high-quality products and excellent customer service. Thank you for shopping at doedom!